Influencing Opinion Of Your Brand

Get Results: branding components graphic
Get Results: branding components

Successful branding is about controlling the perception of your business/ brand in the mind of prospects and customers alike. It’s made up of …

Impression

The impression people have of your business is going to heavily influence whether they are going to consider buying from you or not.

Being perceived as credible, likable and trustworthy, is particularly important with regards to people who have had little or no previous experience of your business/ brand.

Perception is a dance between impression and reputation. As people get to know more about your brand/ business, reputation becomes more influential, but even then, people’s impressions can still be altered through ongoing interactions. In the same way you can go off people, you can certainly go off brands and businesses depending on new information. There is no such things unconditional love, with regards to branding. However people tend to be more forgiving of bad experiences, or bad publicity if they have previously built up positive history with you.

Reputation

Your reputation is about what people say about you when you’re not there.

Always be looking to strengthen your reputation through all customer touch points for new and returning prospects, and customers. Reputation is spread through word of mouth and technology that performs in the same way as word of mouth. If you have a bad reputation, you need to take a serious look at what is going wrong, having a strong brand with a bad reputation is the worst place possible to be.

Remember this point; If you’re not strengthening your brand, you’re weakening it, there is no middle ground here, so ensure you’re strengthening it at every opportunity.

Throughout the customer journey, there are a number of touch points they are exposed to your business/ brand in some way. You should look very carefully at each of these points and consider how they impact your reputation, and influence impressions of your  business/ brand.

Some possible touch points might include..

Social media channels

  • What are you posting about?
  • What value are  you adding to prospects and customers?
  • Are you constantly trying to sell or are you adding value  in other ways? Consider Gary Vaynerchuk’s jab, jab, jab, right hook principle, otherwise known as build brand, build brand, build brand, push offer.
  • Are you’re communications giving the impression you want them to give, through the imagery, copy and other media?
  • Are they driving your brand promise home?

Search engine listings & website

If your customers are searching on search engines for the solutions that you provide, you must make sure you can be found there, either through SEO, or PPC.

What pages are you being found through?

Are people finding your page, but not clicking on your link? If not clicking on your link, why not? Are you not giving them a reason to click?

Are you communicating the right messages on those pages, once they click through?

Are these pages helping to build your brand, through the copy, images and other media?

Are you demonstrating enough social proof through reviews and testimonials, case studies and the likes.

Premises and signage

Is your premises and signage giving the right impression of your business/ brand?

Is it all ON BRAND?

Your people and value delivery

Your people include your Customer service reps, Receptionists, Employees, Leaders, and sales people. Your brand promise is not just something you just say, it’s something you live from and in. All beliefs and values, and the subsequent behaviours that come from them, should be aligned to drive you brand promise forward. Branding starts within your business and is then communicated out through what and how you do the things you do to bring value to the market.

Control OPINIONS

At the end of it all, you are trying to control the OPINIONS of your prospects and customers, and indeed, everyone else that comes across your business/ brand.

They have to KNOW, LIKE and TRUST your business/ brand.

To KNOW you

They can only know you, if they see you, so been visible. Share your story with them, let them see you in action with behind the scenes content or  a 247 like backstory. Be as personable as possible, don’t hide behind a corporation persona, because people prefer to buy from people.

To LIKE you

Think about the people you like and why; generally people are attracted to people who are like them. People who they feel they are on the same side as, and have things in common with. We learn this through interaction, and sharing, so your business/ brand needs to do the same kinds of things, by sharing and caring.

To TRUST you

To build trust, you must be AUTHENTICTRANSPARENTCONSISTENT and GENUINELY want to look out for best interests of your customers.

Without these, people will see through you and your intentions.

Summary

It’s vital you control the narrative and story around your business and brand.  Make sure the reception of your message is as intended, during the transmission of it. Otherwise you might mistakenly misread what people think about your business /brand, so keep communication channels open both ways, to ensure you’ve got a good handle on the opinion of the people that matter; your prospects and customers.

Make sure your message is simple to understand and easy to remember, emotionally meaningful from the point of view of prospects and customers, and further strengthens your brand promise.

For more about marketing, check out our marketing guide, here.

Check out our branding series, here.

Types Of Income

Get Results: types of income graphic
Get Results: types of income

When it comes to earning a living, there are so many different options, but if you want to be really wealthy, as in having lots of spare dosh, what’s the best way to go about it? For a more in depth guide, check out our wealth guide, here.

We’re keeping the discussion limited to income options in this post, but our wealth guide talks about dealing with expenditure as well.

#1 LINEAR income

This is the option of providing value once, and getting paid once for it. It’s the route the majority of people go down, trading time for money, as in working for a salary, or a fee, if you’re a freelancer. This is considered the least expandable, because there is a limit to the number of hours you can work and the income you can make. Sure you can, if you’re say, a sports star earn incredible income from your work, but it’s still limited to some extent. Many sports stars earn extra income from merchandising or other deals that take advantage of their celebrity.

#2 PASSIVE income

Create or buy assets or provide value once, and get income from it over and over again. This could be achieved from buying stocks and shares, and getting dividend payments year after year, or royalties for say music or art that you own, or licencing of intellectual property that’s yours. If you’re thinking of charging for say a video course, you film it once, and get paid over and over again for it, if it’s considered valuable enough.

Some other examples of recurring income

  • Affiliate sales
  • Property income (rent) or profit made from buying and selling
  • Marketing activities that attract paying customers
  • Royalties from intellectual property (art, photos, ideas, writing, music)
  • Licencing fees (ideas, inventions, IP)
  • E-books sales
  • Book sales
  • Pension income
  • Stocks and shares income
  • online courses (videos, e-books and email automated)vert
  • Peer to peer lending
  • Rent out a room in your house (Airbnb style, or to a student, or lodger)
  • Lead generation website – supplying leads to local businesses
  • Online store selling products that can be drop shipped
  • Youtube videos that are popular and have advert placements on them
  • Pay Per Click adverts on website
  • Property renting out advertising space (car, building, fence)

#3 RECURRING income

Recurring income comes about by providing ongoing value or owning assets that you get regular payments for. This would include things like memberships or subscriptions for magazines or websites that you own, or from rent, if you’re a landlord.

#4 LEVERAGED income

Last but not least is leveraged income, which involves making income from other peoples resources, such as their money, time, effort, assets, skills, or popularity. You can do this if you own a business and employ people for instance, you get them to use their skills to make you money. You can also leverage other people’s resources via partnerships or joint ventures.

Other examples of leveraged income include

  • Owning a franchised business
  • Network marketing (avoid these)
  • Being a talent agent
  • Owning a freelancer service website where you earn a commission

So there you have it, I’ve tried to keep this post as short and concise as possible, hope you got some value out of it.

Get Results: buy and sell assets graphic
Get Results: buy and sell assets

Don’t Fear Your THREATS

Get Results: SWOT analysis
Get Results: SWOT analysis

S.W.O.T. analysis is a great tool for analysing different aspects of your business, particularly the strengths, weakness, opportunities and threats.

When considering the THREATS in particular, you shouldn’t fear the things you put under this category, in fact these can often be the opportunities you are looking for to disrupt your business and even your industry and take a great leap forward.

Say to yourself “What would a competitor have to do for me to think, oh shit I’m screwed now!” and instead of waiting for this to happen to you, take the first mover advantage and get on with it yourself.

Every THREAT is, with the right mindset, an OPPORTUNITY in waiting.

Get Results: SWOT analysis
Get Results: SWOT analysis

Top 7 Business Essentials

get results: a satisfied customer is the best business strategy of all
get results: satisfied customer

I was recently contemplating, what are the most important aspects of running a business. Here in order of importance, is what I have come up with..

1. Add value

Provide something of value that people are willing to pay you for, after all, if you’ve nothing that people want, regardless of how much you might like your offering, it’s a non-starter. Find a solution to a problem, something that scratches an inch, so to speak. Find a need, find a want, and work out a solution to solve it.

Become a good deal maker. Middle men leverage their resources to help both creators and customers. They bridge the gap in such a way as to provide value to other parties.

Win-win situations are the best for sustainability, for customers, suppliers and partners. If you’re not providing some benefit to any of these parties, you’ve got a limited shelf life.

Find gaps in markets. Where are existing solutions falling short?

Use and combine existing solutions to create even more value. My photography business brings together makeup artist and photographer to provide makeover photoshoots. It adds value to the existing propositions of both services.

An effective business person, successfully executes the promised value proposition from sourcing through to production/service to final output.

2. Have the right mindset

Get Results: acquire knowledge, be motivated, be productive
Get Results: acquire knowledge, be motivated, be productive

Be Motivated

Find and maintain motivation so that you take action and follow through.

Believe in what you’re doing or trying to achieve. But always keep number one in this list in mind.

Become self aware. Understand why you do what you do and don’t do what you don’t do.

Initiate momentum. Progress from a standing start into something meaningful. Once you make a start inertia will build and make things easier.

Take responsibility for actions and outcomes. No blaming others and complaining that this or that isn’t working out for you. Develop a can-do attitude.

Be resourcefulness, make use of yours and other people’s resources and make it happen!

Learn to be able to shift perspective. Re-framing how you think about something can often change  your performance, because thoughts  lead actions. Most of our  beliefs are built on shaky ground, built from assumptions and inferences, rather  than facts and evidence. I love to use quote graphics as a way of looking at something from fresh perspective.

Be committed to what you’re doing. Burning bridges, means you’re  forced to give full commitment to a particular course of action. I’m not particularly advocating this extreme approach, but if you’re forced down one path, you’re likely to find a way, even if the road ahead is a bumpy one.

Develop a strong work ethic. You’ve got to be prepared to put the work in if you’re going to succeed. Sure you can look to make things easier, by working smarter, but the more you’re prepared to put into something, the more you’re likely to get from it.

Embrace change and uncertainty. Change and uncertainty presents uncomfortable risk for many, particularly if they live from hand to mouth or with little margin for error, in terms of indebtedness. From an evolutionary standpoint we’re hard wired to resist situations that present uncertainty, because our ancestors may have mistakenly wandered into the path of a dangerous predator in years gone by, possibly resulting in loss of life. These days, we don’t live with such life threatening consequences if we get things wrong, but we still fear any threat to the status quo, in much the same way.

Always try to overcome fear and inner conflict, because these feelings will inevitably hold us back from making progress. Often the fear is greater than the reality.

Get Results: taking action requirements
Get Results: taking action requirements

Pay attention to your coping strategies. Coping strategies are designed to prevent cognitive dissonance, but often we use them as excuses not to follow through. I call them coping excuses, because we justify to ourselves why we do or don’t do something, even if it’s not really the right thing.

Replace bad habits with good ones. Bad habits are hard to break, and often it’s easier to replace them with good habits.

Be Productivity

Stay focused. It’s so easy to get distracted by the new shiny thing, but staying focused and maintaining progress is so important. Know where you’re going and measure progress against this. Be a meaningful specific rather than a wandering generality as Zig Ziglar used to say.

Be organised and work against a plan of action. Having a system to work within makes daily activities routine and habitual, and as a result much more likely to be done efficiently. The more you do things the better you get at them. This advice comes with a caveat though, don’t stifle creativity. Routine and organisation, is a left brain activity, creativity is a right brain activity, and it’s hard to keep switching between the two.

Improve problem solving and decision making. All life is about solving problems and making decisions and the better you can get at these, the more successful you will be.

Utilise IQ, EQ, talent and skill. Play to your strengths, improve and work at making them better, and use them to your advantage. You are uniquely you, so make the most of what you’ve got. We all have something.

Find the best way things can be done, not just the best way you can do them. Be a master of what you know, and an apprentice of what you don’t know. The moment you think you know it all, is the moment you stop listening and learning. Take the scientific approach and look to disprove your hypothesis, rather than falling into the trap of confirmation bias, where you look to confirm what you believe, while ignoring or rejecting anything that runs counter to them.

Knowledge acquisition

Find reliable sources of accurate information. Don’t be embarrassed to admit you are still learning. Life has something to teach us every day, even if it’s how not to do something. Always be learning.

Employ experts to help you. Don’t expect to do everything yourself, use the expertise and passions of other people to help your business. Get skilled employees, partners and suppliers to grow your business. Get others to do the things you don’t like to do, this underlines the point I previously highlighted about the importance of improving self awareness.

3. Master the art and science of Marketing and sales

Always be marketing and building your brand.

Think long term over short term.

Build your reputation, and influence what people say about you when you’re not there.

4. Understand your Financials

Financial literacy is essential to business success.

Turnover is vanity, profit is sanity.

Understand the importance of cash flow and the difference between it and profit and why you can go out of business even if you’re making a profit.

Study your profit and loss figures.

Use financial info for decision making.

Remember there are only 2 ways to make more profit, either by selling more goods and services (volume) or by making more profit per £ of sales.

There are only 3 ways to get more sales; by getting more customers, increasing transaction volume or by increase transaction frequency.

Keep costs down. They only rise if more is being spent per £ of sales or sales  are increasing therefore increasing costs (volume).

Know lifetime value of customers and use this knowledge to work out your marketing budget.

5. Have direction

Be a meaningful specific rather than a wandering generality as Zig Ziglar used to say.

Have a clear vision and goal to give you a strong sense of direction, otherwise you’ll by like a rudderless boat, being dragged around by the tides of circumstance.

Develop a definite plan of action and strategy, but build in room for flexibility, because sometimes things come along we could never have anticipated, and we shouldn’t reject them because they don’t fall perfectly in line with what we were intending to do. Just be wary we’re not being pulled unnecessarily and unproductively off course with no benefit.

Work on the business not in it. Don’t lose yourself in the day to day stuff, you’ve got to keep one eye on the big picture at all times.

Be ahead of the demand curve not behind it. Otherwise you’ll have to work harder to maintain income, because of the downward pressure on prices later in products life cycle.

6. Future-proof yourself

Disrupt your own business model before  others do. Technological advancement is so rapid these days, you’ve got to keep an eye out for major shifts in your industry. The music and film industries have endured major industry shifts over recent years, and they won’t be the last to do so.

Innovate. Always be look to be better, faster, be more convenient, provide better quality, and add more functionality to the value  you provide.

Demand continuous improvement, from yourself and your team.

Consider multiple income streams to hedge and spread risk. Having your eggs in one basket is a dangerous game to play in such a fast moving and changing  environment.

If you’re not progressing you’re falling behind, so drop the idea of maintaining the non-existent status quo.

Always be doing SWOT analysis. SWOT which stands for strengths, weakness, opportunities and threats is a great tool for analysing your business. If you pay particular attention to the threats your business faces, you have a chance to turn these into opportunities, and disrupt your competitors.

Use cost benefit analysis to weigh options.

Use Decision matrix when considering options, so that you fully analyse all the variables and attributes in play.

7. Be a good Leader

Lead your team.

Inspire employees.

Use a carrot over stick approach.

Sell your vision to your employees. Get them enthused by your passion.

Encourage contributions from employees. Two minds or more are often better than one. They give you an opportunity to see things from a different perspective, from someone with different life and work experiences than yourself, and this can only be a good thing to tap into.

So there you have it, hope you get some value from this post, please share with anyone you think will benefit from reading it.

Check out our business guide for more information.

Check out more business related posts here.

Be An Empathetic Entrepreneur

Get Results: Empathy
Get Results: Empathy

Empathy is the ability to understand and share the feelings of another person, by putting yourself mentally and emotionally in their situation. You might not associate this trait with entrepreneurs, salespeople and marketers, but it is one of the most important skills these professionals should possess. Why? Because if they can mentally and emotionally understand  how their  prospective customer is feeling and what they are thinking, they can align their sales message in such a way as to connect with them.

Empathising shouldn’t be about manipulating, or taking advantage of your prospects, which are self serving descriptions of the process, it should be about putting yourself in the best position to help them solve their problem, answer their questions, squash their fears, and objections and add value to their lives in some way.

The empathises moves from what’s best for you, to what’s best for them. It’s about serving your customers, not taking advantage and disrespecting them. If your intent to serve and add value is pure, your results will inevitably reflect this positive approach.

Obviously you’re in business to make a profit, you’re not doing it for nothing, but that doesn’t mean you should be gaming the system, looking for short term gains at the expense of your long term, brand equity.

Don’t fake sincerity

People will see through fake, insincere people and will be less likely to want to do business with you now and in the future, they will be unlikely to recommend you to their friends or colleagues. It will make future business more challenging.

Being empathetic also helps you understand what’s driving behaviour, you will be more inclined to see future trends before none empathetic competitors.

Be Curious

An important part of empathy is curiosity, wanting to find out more about customers, their likes, dislikes, where they hang out, and why. The “why” is the most important part of the jigsaw. It allows you to better predict future behaviour if you know your customers “why”.

It’s a good idea to think about your own habits and behaviours, why you do what you do, and why you don’t do what you don’t do. I would recommend improving your own self awareness before trying to understand other people. It will provide insight and experience for you, developing your empathetic side is like exercising a muscle, the more you do it, the stronger it will become. When you do it enough, you will find it becomes habit and your default disposition, and you won’t have to force yourself to think that way.

Reasearch

When you’re being curious about prospects you’re going to have to do some research, find out where they hang out and try to engage with them in social spaces, join groups they are part of, get involved in online groups and discussion boards where they are likely to be found. You’re looking for any opportunity where you can engage in conversation with them.

Ask intelligent questions

When you get involved in discussions, make sure you ask intelligent questions that illicit responses that provide some insight that can used to help you better understand their point of view and perspective.

Listen, really listen

Another vital ingredient of being empathetic, is being a good listener. Be curious in the first instance by finding as much out about your customers, and asking questions, but then you have to listen, really listen to what they tell you or to what they’re saying to other people.  If you’re busy talking about you and your product, you’re not learning anything about them. Great salespeople are great listeners.

Don’t overstep the mark

Now it’s important to go about this in a socially acceptable way, don’t just start interrogating prospects, like they’re under investigation. You wouldn’t want people creeped out by your line of enquiry, would you.  So be smart and be patient. It takes time to do proper research. What you’re looking to do is immerse yourself in their world and understand over time, where they are coming from and their point of view and perspective. Engaging and interacting with them, also helps you build relationships. Remember you’re there to add value to their situation, not exploit and manipulate them. You want to equip yourself with the knowledge to make your solution the best it can be, for them.

Use Empathy in all aspects of life

Empathy is not just a trait you should develop for your business, it’s a really important life skill, that will improve all of your personal relationships. Understanding other people will help unlock the door to why people act the way they do, and offer you some insight into how to best deal with them for the benefit of all.

It’s a skill that needs developing over time, but an essential one if you’re to enjoy deeper personal relationships. Always try to think about what you say and how you act towards other people and how that impacts them. A careless word can really cause upset if said in an abrupt manner. Every interaction you have with other people has an effect on them, try to make it a good one.

Adding Value – What does it really mean?

Get Results: Add value
Get Results: Add value

One of the first things I learned about, when starting my own business was the principle of adding value. It’s especially important if you’re selling a product as an affiliate. Affiliates don’t actually own the product, someone else does, and it is these creators that are providing the initial value, because the product they’ve created, serves some good, or is of some use to the end user.

As an affiliate marketer you are a middle man, you add value to the creator, whose product you’re selling, by putting it in-front or your audience, an audience the creator might never have been able to reach. The creator than rewards you by paying you a commission.

You also add value to your audience, who you hope will buy from you. You add value for them by making them aware of the product, as they may never have heard of it had it not been for you. However you might be one of many affiliates selling the same product, and who are all offering the same value added aspect. These other affiliates are your competitors, along with the creator of the product. You’re prospective customers can buy the product from any number of sources and get the same result, if they are contacted by them.

So it’s necessary to add as much extra value to the transaction as you can. You should try to stand out from all the other affiliates and even the actual creator of the product in some way.  How do you do this? Well it’s about giving something extra that no one else is giving.

Get Results: Add value
Get Results: Add value

The image above illustrates some of the ways you can add value for your audience/ prospective customers. You can tie the value-added-bit into the transaction. So they only get the benefit of it, if they buy the product from you first. You can take a chance and offer something for free with no strings attached prior to the purchase and hope they feel a need to repay you and buy using your affiliate link after the fact. The choice is yours. Testing the two options is a worthwhile consideration.

Think of adding value in a bigger sense

Adding value can be something you do in all aspects of your life, not just business. It can come from simply smiling at someone who is walking past you on the street, or a thoughtful gesture towards a loved one. It can become a “state of being” that you live your life by. I recently tried to adopt this way of living, a value added life. It feels nice to be nice. I’m not saying I was a bad person before, far from it, I’ve always been pleasant and polite to other people, always. I’ve always been happy to go out of my way to help people. But I’ve never thought of such interactions as adding value, but they are.

Now I like to think adding value is also a way of making people feel better. To change their state in some positive way.

  • If they’re sad, making them feel a little better,
  • if they’ve lost something, helping them to find it,
  • if they’re fearful, helping them feel safe,
  • if they’re worrying, help them feel some peace of mind,
  • if they’re frustrated, help them feel relief or a sense of accomplishment,
  • if they’re feeling despair giving them a sense of hope.

Adding value in this way can be done one interaction at a time, on an individual basis, it’s small but it’s important, it’s important to someone..

Helping people over and over again

Adding value as affiliate marketers, with the tools at our disposal means we can help our visitors over and over again with one video tutorial, one insightful article, one honest review and recommendation. Once it’s done it’s there to help people over and over again. So next time you’re writing that review, scribing that case study, crafting that white paper, remember you’re doing it to add value to people’s lives.

Hopefully I’ve made you think a little bit more deeply about the concept of adding value. Let’s make the internet and the wider world a better place to be, by focusing on adding value to every part of it, one bit at a time.

The Basics of Selling

Get Results: components of buying
Get Results: components of buying

We as humans are constantly driven to avoid pain and as part of that drive we strive to “be” more. Western society has conditioned us to believe the more we “have”, the more we will be. So to that end, we constantly operate in accumulation mode. We love to buy stuff and businesses love to sell us stuff. At the heart of our desire to buy is this simple statement.

“If you believe there’s a BENEFIT in a SOLUTION, and you VALUE that benefit enough, and TRUST the SELLER you’re going to buy it.”

Think about the statement from your perspective, is it right for you, well it’s certainly right for me. So from a selling point of view, if we reverse engineer this and align it from a selling perspective we find the following:

  1. Sellers should provide a SOLUTION that addresses customer problems or wants
  2. Sellers should ensure they communicate a VALUED BENEFIT taken from the customers perspective, with regards to a SOLUTION
  3. Demonstrate you are a TRUSTWORTHY SELLER and able to deliver on your promise

So let’s look at each in a little more detail.

Get Results: components of buying
Get Results: components of buying

1.Sellers should provide a SOLUTION that addresses customer problems or wants

“SOLUTION” refers to the product or service you are wanting to sell. It should provide a solution to a problem or want that your prospective customer has, if it doesn’t do this than it serves no use.

You can either create a SOLUTION to a problem or want that you personally have, or that you know other people have. Do some further research to establish how wide spread the problem or want is before investing lots of time in developing your SOLUTION.

Alternatively you can create a product or service and see if it provides a SOLUTION to a problem or want afterwards, although this does happen, I wouldn’t recommend it.

2.Sellers should ensure they communicate a VALUED BENEFIT taken from the customers perspective, with regards to a SOLUTION

So when you have a SOLUTION to a known problem or want, the next thing  you need to do is market the VALUED BENEFITS  of that SOLUTION to prospective customers. Write down all the reasons you think your customer would benefit from using the SOLUTION in order of importance starting with the most important aspects to least important. Now it’s important to be empathetic with your customers situation and point of view, otherwise you won’t get this right. It’s not what you think your customers “should” want or what you “think” is a problem, it’s what “is” a problem, it’s what “is” a want.

I would also list the objections your customers are likely to have and try to put a positive spin on these, because you will inevitably have to address them at some point in the buying process. You might have to work from a best “guess basis” to start but do as much research as possible going forward. The more you know your customers’ the better you can address their actual situations.

3.Demonstrate you are a TRUSTWORTHY SELLER and able to deliver on your promise

If you can’t provide some way of proving you are a TRUSTWORTHY SELLER you are going to have an uphill struggle on your hands, particularly if you’re selling remotely as with a website store.

Genuine reviews and testimonials are a good way of establishing trust, social media presence and positive interaction is another. Having a physical location helps people to know you are a genuine business, rather than a rogue scammer. If you’re new to business, give a sample of your product to people in exchange for some honest reviews and testimonials, just to get you started. Without trust people aren’t going to risk their cash with you.

This is a short post and covers the very basics of selling, but I believe all businesses should be working from a solid base, so it’s an article that needs to be written, because I see so many websites not paying attention to these basic principles.

Top 17 Gary Vaynerchuk Principles to Improve your Business Performance

Get Results: Gary Vaynerchuk quotes love customers first
Get Results: Gary Vaynerchuk quotes love customers first

Gary Vaynerchuk is described as a “thought leader” and “social media guru”, neither of which he particularly likes. He sees himself as a business builder first and foremost having built a $60 million wine business using the internet and subsequently a $100 million social media company. A lot of what Gary says isn’t new but he frames it in a no nonsense, high energy way, that engages business leaders and entrepreneurs alike. His messages cut to the bone, are frank, honest and on point. He builds his personal brand around giving value, so I thought we should include some of his messages for you to take insight from….

  1. Ideas are s**t, execution is the game – we can all come up with ideas, but ideas mean nothing without taking effective action that delivers results. Execution comes down to talent. Not everyone is talented enough to execute effectively. This feeds directly into the next point
  2. Improve Self Awareness -know what you’re good at and not good at. Face the truth and make progress from that perspective. Get help doing the things you can’t do and concentrate on what you are good at.
  3. Bet on your strengths -Double down on them and punt your weaknesses. To be extraordinary, you have to be an anomaly. You ain’t gonna do that if you spend time bringing your weaknesses up-to-speed. You lean towards doing some things over others for a reason. When you’re good at something, it’s usually because you like doing it, and have tended to do it a lot, so it makes sense to keep doing it even more. The opposite is true of the things you don’t like to do. Make your expertise narrow and deep, rather than wide and shallow, stay in your lane, and delegate everything else if you can.
  4. Bring perspective to your business -When the going gets hard, instead of fixating on the negatives, be grateful for what you have and realise things could be much worse. Gary imagines getting a call saying his mother has passed away, he says that although this is a dark thought, it grounds his reality and adds much needed perspective to the situation.
  5. Work your ass off – If you’re in a job but want to be an entrepreneur, grind 5pm-2am to build something for yourself in your off time and, “Stop watching episodes of Breaking Bad” says Gary. If you work 9 hours a day, sleep 6 hours that leave you 9 hours a day to grind and hustle.

    Get Results: hustle and execution
    Get Results: hustle and execution
  6. Stick to your DNA – Be true to yourself, be authentic, it’s what makes you, you and separates you from everyone else. It’s okay to admire others, but don’t try to copy who they are, be the best version of yourself.
  7. Do what matters – Don’t get hung up on unimportant tasks. Micro manage or delegate, you decide. Most things don’t matter. Focus on what matters. Take right action.
  8. Stop making excuses – Lack of time or capital are just two obstacles amongst many others that you will inevitably have to overcome but don’t use them as excuses not to do something. Lack of optimism is the major problem. Overcome the inevitable obstacles. “Lack of ……” are just excuses. There are a million reasons “why not” but just one reason “why” which is you gotta persevere and get on with it. Take responsibility.
  9. Care for your Customers – run your business with your heart as well as your head. introduce “random acts of kindness” for loyal customers not just when they are leaving you. Find a way to go “the extra mile” at scale
  10. Learn what motivates your customers – Understand what makes people tick and reverse engineering that so you can add value to them. Be empathetic, and really give a s**t. The customer is not always right but they are always the customer. If you want to take their money, you have to get out of the way, and do what’s necessary to close the deal, put pride to one side. It’s how you make them FEEL that they’ll remember you for. Technology lubricates word of mouth, and customer service is key to creating an experience that will be talked about.
  11. Find where your customers attention is focused – Understand where your customers can be found. Attention is much more focused on mobile phones and particularly on social media through mobile. If you want to get your brand in front of those customers you’ve got to meet them were their attention is. Stop holding onto what worked yesterday, and realign to what is happening in the world today. Get out of your own way, stop resisting and move with the times. Two questions to ask yourself, “Where are your prospects focusing their attention?” “Are you engaging or telling stories to them there?”
  12. Be open to change – Roll with the punches. Don’t try to hold ground. Don’t resist what is. Don’t fear change, embrace uncertainty, evolve, and go with the flow. When you try to resist the way things are, you hurt your business. Market in the present day not yesterday. Things are moving fast, keep up, or get left in the dust.
  13. Be a student of behaviour – This point builds on the previous three. Study behaviour and react to it. Today people are spending huge amounts of time on social media, via their phones, however this is very likely to change in the future as a result of technology advancements, so you need to keep observing and reacting to how the market evolves as a result of these future changes. You don’t have to have a defined plan of attack other than “observing and reacting to what’s happening in the market.”
  14. You must have TALENT – Do you have the talent to be successful, either by being funny, clever, creative, good at DOING something of value, KNOWING something of value, CONNECTING people. It’s the variable that either makes you and your content interesting or not. For instance, you can get away with a drab setting for your videos, if the content is valuable enough to the audience. Deliver something of value using your talent.
  15. Use storytelling in your Marketing – if you understand what the consumer wants, you can then back track to get them emotionally there using story. When done properly it is an invisible influencer. We’re wired to tell and listen to stories. Stories lower our emotional barriers and allow ideas to enter our subconscious.
  16. Embrace your uniqueness – Technology will inevitably take out the B, C, D players in many industries and niches, because they have commoditised themselves, but the “A” players will grow and take B, C, D’s market share. So concentrate on growing your brand. Be authentic, be genuine and don’t try to fit in, or blend into the background, or copy what others are doing, otherwise you will become a commodity (same as everyone else). Ask what makes you different? What makes you, you? Dare be noticed, and stand out.

    Get Results: Branding
    Get Results: Branding
  17. Nothing happens overnight – It takes lots of work, talent, luck, and serendipity. to be “an overnight success”. Put yourself in the best position to succeed and take a long term view if you can, rather than looking for quick wins. Think Branding over “transaction marketing” for instance.

Hope you enjoyed this article, please check out my Ultimate Guides relating to Health, Wealth and Wellness.

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100 Business Principles You Must Know

Get Results: Business Principles
Get Results: Business Principles

Here is a list of ‘Business principles’ that I have found useful to know over the years so I thought I would share them with you, hope you find them useful…

  1. Look for huge expanding markets – a contracting market means you have to work harder each year to maintain previous revenues and margins. Get your timing right – ahead of trends not behind them for the same reasons.
  2. Provide unique and consumable products . if not unique then you must have a retention strategy, if not consumable then you are redundant until next sale
  3. Pay attention to timing
    • Make sure you business/ product is ahead of trends not behind it.
    • Study what creates trends. i.e. Follow the Baby boomers (1946-1964 18 years, 1 billion worldwide control 65% of all money)as they age, products that fend off aging, retirement issues, wills and estate planning, security and money, efficiencies (making life easier), identity theft detection, now 41-59, concentrate on the 60 year olds not the 42 otherwise you are behind the trend.
  4. Stop resisting progress and technological advancement. Instead be on the front foot and be hungry to find out what’s coming next. Disrupt your own business, look how you can put your existing model out of business. It’s better you do it to yourself than someone else does it to you.
  5. Where are prospective customer’s spending their attention. If you’re business isn’t there, you’re competitors will be cleaning up in your absence.
  6. Have a strong work ethic. Work harder than the competition
  7. Work smarter than your competition. Productivity is about focusing on the activities that have the biggest impact on your business.
  8. Employ others – leverage their time and effort
  9. Identify your market segment and focus on them
  10. Where are the gaps in your market?
  11. Where is the growth and profit?
  12. Look for needs and translate the benefits.
  13. Always answer the prospective customer’s question ‘what’s in it for me?’
  14. Look after the customer – go the extra mile.
  15. Be professional at all times, but it’s okay to be human. People do business with people they like, respect and trust.
  16. Plan your objective.
  17. Ask, listen, sell.
  18. And make your business fun – life is not a rehearsal.
  19. Decide what you do (and what you don’t do).
  20. Decide who you serve (and focus on them intensely)
  21. Decide what makes you different (and do it)
  22. Manage cash flow (very closely)
  23. Manage employees (incentivise them for success)
  24. Set goals (and go for them)
  25. Expose yourself (tell the market what you do)
  26. Persevere (though the tough times)
  27. Always maintain your integrity (in everything you do)
  28. Systemise your business.
  29. Deliver full range of values – which means anything that satisfies needs, including money.
  30. The 80/20 rule – leverage yourself and your resources
  31. Apply principles not formulas
  32. Think with your whole mind – logical and gut instinct
  33. Define success. What is success to you?
  34. Focus on results – effective better than efficient.
  35. Use your “double vision” (long term and short term view)
  36. Keep a healthy perspective – big picture view.
  37. Don’t Compete, Create a Competitive Advantage – How will you compete? What will be your business edge? How can you create a winning business model with an advantage? Like the Grateful Dead, the secret is to find a niche where you can be not necessarily the best but the only. Find out what everyone else is doing and then do something different. Your competitive advantage can be based on a unique skill, intellectual advantage, or by selling at an unusual time or location. The alternative to uniqueness is to be ordinary, and sell the same product at the same price as everyone else, making minimal profits if any at all.
  38. It’s easy to fall into the trap of thinking that the purpose of a business is to make money.  But the real purpose of a business is to create value for others.
  39. Trying to sell to everyone is selling to no one. Focus. Don’t waste time trying to sell to the wrong people.
  40. Use financial control to aid your business decisions.
  41. If you’re not already the most expensive in your field, there is room to charge more.
  42. Adaptability. The species that survives, adapts to changing circumstances.
  43. Smell what sells and sell more of it.
  44. Branding and good spelling matters.
  45. Sometimes less is more.
  46. The importance of listening – Listen to what your market research tells you.
  47. Teamwork, creativity, innovation, humility and salesmanship are critical to much of the success in the marketplace. Ego, self centeredness, looking out for one’s self, pride, lack of individual responsibility, and an unwillingness to take risks are reasons for much of the failure in the marketplace.
  48. Perseverance, tenacity, commitment to learning and growing, knowing your market, having a real passion to succeed and understanding your costs.
  49. Plan a retirement date and work on plan of action required to get there.
  50. Its not about who you know but who knows you.
  51. Do what you love – follow your bliss.
  52. Buy items that appreciate in value; rent those that depreciate.
  53. If it sounds too good to be true, don’t jump.
  54. A pressured decision will always rupture.
  55. Fast, cheap, perfect…you can only pick two.
  56. Define your objective(s). find a clear story of cause and effect. Keeping the end in mind increases your chances of success. When planning, work backwards to help identify what you will need to have in place at each stage of progression.
  57. Avoid insanity. Poor processes produce poor results, if something isn’t working, don’t keep doing it again and again.
  58. In business, when things are good they’re not really that good, when they are bad they are not really that bad. Keep a level head, don’t let emotion get the better of you.
  59. Promote your success stories, as story’s.
  60. Stop thinking and start doing. Actions speak louder than words.
  61. Get a business name that explains what you do.
  62. More than simply selling, relationships matter.
  63. The law of supply and demand – Find the demand first then find a way to supply it, at a profit
  64. Find your niche, find your unique selling proposition (USP). Learn how to differentiate your product or service.
  65. Use leverage other peoples, skill, knowledge, money, resources, ideas, time
  66. Look for scalability. If it won’t scale, how can you re-engineer so that it will?
  67. Use lateral thinking to approach a situation from a different angle
  68. Work on your business (system), not in it
  69. Reap what you sew. You’ll get out what you put in.
  70. You have to spend money to make money – speculate to accumulate
  71. Learn to manage cash flow – it is the lifeblood of your business
  72. Understand human nature/ behaviour – the need to seek more/increase and avoid loss/ decrease
  73. Innovate, always be looking to innovate.
  74. Take action, make things happen. You can plan all you like but without “doing the work” you won’t achieve s**t.
  75. Add value to people’s lives by “Uniqueness” – unique value can be charged more for, “Impact” – the degree you improve peoples lives, “Scope” – the number of people you reach, “Perception” – people’s perception of the value you are adding
  76. Say it in 30 seconds or don’t say it at all.
  77. If you can’t explain it simply, you probably don’t understand it well enough.
  78. Know what you know, what you don’t know and who knows what you don’t know.
  79. Look for service/product differentiation – don’t commoditise. If you’re not a brand you’re a commodity.
  80. No one will give you money. Find a starting point instead of an end point, downsize big plans. Find ways to prove your business model on a shoestring budget
  81. Make your expertise narrow and deep rather than wide and shallow.
  82. Don’t fall victim to your own BS. Don’t talk the talk unless you can walk the walk.
  83. Look for win-win situations in all interactions.
  84. Build your weaknesses into your strengths.
  85. Make sure people know about you and your service.
  86. Be lucky. Be open to opportunities related and unrelated, don’t be too focused on one thing. Serendipity and chance come from a higher order, so be open to it.
  87. Focus, focus, focus. Don’t have too many balls in the air at once. Do one thing well rather than lots of things poorly.
  88. Spend 10% of your day thinking about new ways to make money.
  89. Spend 10% of your day networking.
  90. Analysis risk and rewards, take fewer risks as you get older, because you have less time to pull it back.
  91. Spend your money wisely, think Return on Investment, but don’t ignore opportunities to build your brand.
  92. Have fun at work. If it’s not fun, do something else.
  93. Know when to call it quits, but don’t give up too easily.
  94. Know what you do, do what you know. Make use of your skill-set to give yourself a better chance of success.
  95. Act like a startup. Be frugal. Operate within your means.
  96. Sell more by adding variety. People sell more jellybeans when there is an assortment of colours.
  97. Get it in writing, don’t trust anyone. Verbal agreements aren’t worth the paper they’re written on.
  98. Offering something of value to others strengthens your worth. Adding value by providing more value than you take in return.
  99. Know where you stand legally with customers and suppliers, know your rights and ensure your business abides by the rules
  100. Adaptability – survival of the fittest. Status quo doesn’t exist. The Risk from NOT doing something. Often feels safe, hard to visualise missed opportunities. Ask “what will happen if we don’t do it”. Because it has worked before doesn’t mean it will always work.
  101. Trust can take years to build and seconds to demolish.
  102. Don’t fight the tide, enjoy the ride.
  103. Live the Golden Rule (treat others with courtesy and respect)
  104. Be a leader – let others follow your example.
  105. Be self-aware. Understand what you’re good at and bad at. Why you do what you do and don’t do what you don’t do. What you like and don’t like.
  106. Employ people that add value and that are better than you at what they do.
  107. Participate and contribute and give 100%.
  108. Pursue excellence. Always be looking for the best way things can be done, rather than settling for the best way you can do them.
  109. Work as a team, there is no “I” in “team”.
  110. Share knowledge, results grow exponentially.
  111. Keep it simple (make it easy for customers to do business with you).
  112. Listen and communicate to employees and customers alike – Over communicate
  113. Never burn bridges.
  114. Always be building relationships in business and personally.
  115. Put the customer first.
  116. Manage customer expectations. Don’t give them cause for complaint.
  117. Be resourceful,  use your resources to find creative ways to move beyond obstacles.
  118. Exceed customer expectations always, customer service comes first. Under promise and over deliver – there are more than 100 principles in this article

Understanding Business Models

Get Results: business model graphic
Get Results: Business model

A business model is an abstract view of a company’s commercial activities: how it generates revenue by providing value to its customers, how it converts that revenue into profit and handles its costs.

 MIT Business Model Archetype

When I first started to think about business models I came across this model developed by MIT which provides a good foundation for a systematic study of business models, by defining business models and distinguishing their different types. Their model consisting of two elements:

(a) what the business does, and

(b) how the business makes money doing these things.

It uses two fundamental dimensions of what a business does. The first dimension—what types of rights are being sold—giving rise to four basic business models: Creator, Distributor, Landlord, and Broker. The second dimension—what type of assets are involved—distinguishes among four important asset types: physical, financial, intangible, and human.

Get Results: Business model archetype
Get Results: Business model archetype

Get more information (takes you to mit pdf) it is a great basis to start from ….

Another Approach

Another business model, which takes a different approach, by looking inside a business, at the relationship it has with its customers, in terms of transaction frequency (either once only or recurring), or revenue contribution (being small or large)

Get Results: Business models
Get Results: Business models

There are four types of business models here.

  • Customer group A – once-only transaction, small contribution purchasers.
  • Customer group B – are large contribution, but once-only purchasers.
  • Customer group C – provide small contribution, via frequent transactions
  • Customer group D – provide large contribution, via frequent transaction.

It doesn’t matter if the business is traditional (brick and mortar) or Internet-based. It makes no difference if the business sells a product or service. The size of the business doesn’t matter, either. The only difference between a small business and a large one is the number of business models contained within the enterprises.

  • Transaction Frequency: Some customers /customer groups provide “recurring” revenues. Their business repeats from period-to-period. Other customers may be, in contrast, one time purchasers.
  • Contribution to Total Revenues: Some customers contribute only a tiny portion of the total annual revenue. In contrast, others contribute a substantial slice. You might find that other customers are a mix of the two. providing small individual contributions but, over the year, they might account for a significant portion of total annual revenue.

To illustrate this, in my photography business, we provide products that require return visits, such as our baby packages, were newborns are brought back 3 times throughout their first year, to complete their package. Some of these customers may not spend as much per visit, but overall our average sales per customer (not transaction) are higher than most of our one-off sessions. These customers fall into either group C or D.

Otherwise most other photography customers come in maybe once every couple of years, if at all again (group A or B).

In contrast our nurseries and school clients use us twice a year every year, but average sales per transaction tend to be much less than our studio customers (falling into group C) but if you group these individual customers collectively per school (as they are taken on mass in one day) then they move into group D .

This business model offers a different dimension of analysis than the first (MIT model) but both are equally as valid, depending on your requirements.

Business Model Generation

I love the book “Business Model Generation” which is a great resource for anyone looking to further understand the construction of business models. The slideshare presentation below outlines the main points, you can purchase the book below. Please note this is an affiliate link and if you click through and purchase I will earn a commission, but this is not why I am providing a link here, I am doing so because I genuinely believe it is a good source of information on the subject of business models. If you do click through, I would like to thank you for your support of the site via its affiliates, it helps us provide free information on the site.

The book goes into depth on how to analyse you business into segments,

  • key Partners
  • key Activities
  • key Resources
  • Cost Stucture
  • Offer
  • Customer Relationships
  • Customer Segments
  • Channels
  • Revenue Streams

Each of these help to make up the “business model canvas”, which is a great framework for formulating a comprehensive model. I would highly recommend it.

Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers