What is the Marketing Mix
“The marketing mix is a business tool used in marketing and by marketers. The marketing mix is often crucial when determining a product or brand’s offer”
The term “Marketing mix” was coined in an article written by Neil Borden called “The Concept of the Marketing Mix.” He started teaching the term after he learned about it from an associate, James Culliton, who in 1948 described the role of the marketing manager as a “mixer of ingredients”; one who sometimes follows recipes prepared by others, sometimes prepares his own recipe as he goes along, sometimes adapts a recipe from immediately available ingredients, and at other times invents new ingredients no one else has tried.
The Marketing Mix is made up of 7 P’s, they are
When we talk about the product, we are focusing on things like technical specifications or features, design, quality and packaging. Also including are things like guarantees and after sales service along with product range considerations.
When we consider Place and its part in the marketing mix we’re focusing on channels of distribution, promotional partnerships, stockists, location, stock levels and delivery arrangements and those types of things.
Price includes things like retail pricing versus trade pricing, special offers, instalment terms, general price levels within the market, discounting policies, credit policy and overall pricing strategy.
Promotion involves advertising, sales promotions, selling methodologies, advertising spend, advertising copy, media channels, and advertising schedules.
People involves any contact your employees may have with the customer from the CEO to the cleaner and everyone in between.
The Process goes right across your business from the pre-purchase stage which includes things like contactability and purchase options, through the purchase stage and includes payment methods such as layaway and finance deals through to the post-purchase stage and includes delivery process and customer support and complaint procedures.
Physical Presence includes things like premises, vehicles and staff uniforms and dress code.
So you can see how the marketing mix forces you to look at every aspect of your business and how it relates to the customer experience of your business.
Originally the Marketing Mix was made up of 4 P’s these being product, Place, Price, Promotion, but have since been increased to the seven we use today.
Use the Marketing Mix to gain advantage
Decide which P or combination of P’s is the most important and relevant to your business and heavily market this to keep the edge on your competition.
For example if you’re selling based on the quality of your service, this means emphasising People and Processes, if you’re selling based on “technology superiority” you would be emphasising the Products edge over competition.
Customer touch points
Identify the touch points between your business and the customer, everything your customer sees, hears, touches, tastes, uses or otherwise interacts with. Each customer interaction, contact or exposure is what is called a touchpoint. Use the 7 p’s to test these intersections and ensure your customers are getting the right impression about you your business and aim to build customer interest and loyalty, if you are not currently doing so.
The Marketing Mix and use of the seven p’s is a valuable tool and allows you to carefully analysis how you interact with your customers in a structured way. Aim to improve every customer touchpoint and market your business in a much more immersive way, not just through your advertising but through the way you do business and your business culture. The end goal is to make your business much more attractive to prospects and keep your existing customers coming back for more.